Updated May 6, 2016
Welcome to the Aeropost Network! We’re excited you’ve chosen to use Aeropost to buy just about everything, and if you don’t like, return it. Aeropost International Services, Inc., Aeroshop LLC, Metropolitan Services, S.A. and/or Aeropost or Aerocasillas contracted agents, affiliates, and brokers (“Aeropost”) provide website features when you visit or shop at Aeropost.com, use Aeropost products or services, use Aeropost applications for mobile, or use software provided by Aeropost.
Aeropost offers a suite of Services (“Aeropost Services”) to enable your e-commerce experience in Latin America & the Caribbean. They include our websites, intermediation to buy Products, Transportation and Delivery of orders and shipments to your destination either through (1) an all-inclusive price via aeropost.com (“the Site”), or (2) an address in Miami, Florida, U.S.A (“Miami Address”). Also inclusive in Aeropost Services, Aeropost offers a suite of unique electronic Systems, Applications and Solutions to offer superior customer experience.
ACCESSING, BROWSING OR OTHERWISE USING AEROPOST.COM OR USING AEROPOST SEVICES INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THEM CAREFULLY.
MY ACCOUNT
If you use any Aeropost Services, you are responsible for maintaining the confidentiality or your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Aeropost does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you (“Customer”) are under the age of majority, you may use Aeropost Services only with the involvement of a parent or guardian, and all Shipments must arrive to the name of a person of age of majority. Aeropost does not discriminate on the basis of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation or on the basis of age of anyone over the age of majority.
COMMUNICATION
When you use the Site, Chat function, or send messages or e-mails to us, you are communicating with us electronically. You consent to receive communicates from us electronically. We will communicate with you electronically in return. You agree to all agreements, notices, disclosures and other communication that we provide to you electronically satisfy any legal requirements that such communications be in writing.
COMPLIANCE
Aeropost complies with all applicable laws to provide Aeropost Services both in the United States and in destination countries. To enable that compliance, you agree to provide Aeropost with accurate and legal information with respect to your Name, Address, telephone numbers, email, and payment information as applicable. You, the Customer, also agree to:
When using the Miami Address option, you the Customer are solely responsible for payment of any taxes, duties, fees and/or fines levied by customs authorities due to incorrect declaration of value, or penalties by said authorities for any falsification of information or importing prohibited items.
AEROPOST.COM ORDER PROCESSING
When purchasing through Aeropost.com you are directly contracting Aeropost Services through Aeroshop LLC, an entity legally constituted under the laws of the United States of America. Aeropost.com purchases (“Orders”) are intermediary transactions, and Aeropost is not the seller of record.
Aeropost reserves the right to cancel any Order at their sole discretion. Any cancelled Order is refunded via the payment option used for the Order, or in some Aeropost countries by local payment. Order cancellations will be notified via e-mail.
Aeropost.com places limits and restrictions on certain kinds of Orders. Items on the Restricted Items list cannot by ordered. Certain websites also cannot receive Orders. The list of websites is subject to change at the sole discretion of Aeropost. Aeropost.com cannot finalize Orders that are subsidized by another entity, or require a subscription to receive the posted price. Aeropost.com does not purchase any digital or downloadable item, including but not limited to, music, audio or e-books, subscriptions or video games; nor, purchase anything via digital code.
Quoted Order Pricing is valid for 48 hours only. After the 48-hour window, Orders must be re-quoted to be valid for purchase. It is the sole responsibility of the Customer to specify all physical and technical characteristics on items requested via the Quoting Tool service provided by Aeropost.
Aeropost.com reserve the right, with or without prior notice to do one or more of the following: (1) discontinue or limit the availability of any product or service, (2) set guidelines for compliance of any coupon, code, promotional code or similar promotions, (3) prevent users from making or completing any and all transactions, (4) refuse to provide a product or service to any user, and (5) if Aeropost.com successfully purchases a Quoted Order for less than Customer was able to find, Aeropost receives the benefit of that difference in price for the same item.
For Aeropost.com to recognize an Order means that a request has been received; however, it does not mean that the request has been accepted or dispatched, or that the price or availability of product has been confirmed. Aeropost.com makes a reasonable effort to accurately describe and display products and services on our Website. Despite our best efforts, market conditions exist that are beyond our control including erroneous supplier pricing and descriptions, out-of-stock or back-ordered merchandise, delays in updating websites, product feeds, special offers, promotions and advertisements from other websites. Therefore, we cannot guarantee, nor do we guarantee, the accuracy or integrity of this information, including prices, product images, specifications, availability and services. Aeropost reserves the right to change or update information and correct errors, inaccuracies or omissions at any time, without prior notice. We apologize for any inconvenience.
MIAMI ADDRESS PROCESSING
Each Aeropost tracking number represents an individual package (“Shipment”), even if the shipment contains multiple articles and/or documents. Each individual piece of a multiple piece shipment with a unique Aeropost tracking number will be treated as an individual Shipment and charged accordingly to the Aeropost Service Tariff.
Aeropost reserves the right to refuse receipt of Shipments, if it determines tampering, opening or damage prior to arrival. Aeropost offers a per-Shipment service and does not offer Consolidation Service whereby multiple Shipments are combined into a single Shipment. Aeropost does not transport cash, drugs, or other prohibited items and is obligated to report these transgressions to corresponding governmental authorities.
Shipments may be held at the Miami Address for up to sixty (60) days due to, but not limited to outstanding Account balance, lack of payment, additional processing for export preparation, or arrival of Shipments with incorrect or incomplete name, address and/or customer request. Aeropost reserves the right to destroy and dispose at their sole discretion of any Shipments that are unclaimed and/or held for more than sixty (60) days from arrival at the Miami Address, or the destination country Aeropost operating facility.
Aeropost transports Shipments from the Miami Address to its final destination including customs handling and last mile delivery. These services are charged per the pricing table published at aeropost.com.
CORRESPONDENCE
Aeropost is a Commercial Mail Receiving Agent (“CMRA”) for the United States Postal Service (“USPS”) and is required to comply with all associated USPS rules and regulations. Please be aware that not all correspondence (“Mail”) is duty-free. Customs duties can be levied on certain types of Mail such as, but not limited to, magazines, promotional material and books. Customer is responsible for payment of all transportation costs and levied Duties & Taxes.
Aeropost identifies Junk Mail as prepaid sponsored postage correspondence delivered by the USPS, including items such as free catalogs and unsolicited promotion material. Aeropost will credit your Account for Junk Mail based on weight. Customer must return Junk Mail for proper credit.
PRICING AND PAYMENT
Aeropost maintains current pricing tables available to customers at http://aeropost.com/site/en/getit-rates. Aeropost reserves the right to modify rates when deemed necessary without prior notice in accordance with market conditions and supplier pricing.
Purchases completed through Aeropost.com are not liable for payment of Duties & Taxes, as all applicable charges are included in the all-inclusive price of the Order. Shipments that arrive at the Miami Address are subject to additional charges, for which you the Customer are solely responsible, which may include transport to destination country, customs clearance and Duties & Taxes as determined by local Customs authorities.
Aeropost conducts all necessary steps to clear customs without previous authorization from Customers for Shipments with a total value including product cost, insurance and freight, commonly referred to as CIF Value, of under $1,000. If the shipment exceeds this amount, Aeropost requires authorization and payment from the Customer before clearing customs. Aeropost submits and processes all requirements regarding permits, permissions and tax exemptions according to legislation in destination country.
Aeropost is not responsible for any additional charges levied by a financial institution or payment platform selected by the Customer to purchase Aeropost services. This includes, but is not limited to, interest charged by credit cards on Orders placed through Aeropost.com or any fees or charges applied by the payment platform for international transactions or currency conversion via Aeropost.com, My Account or other retailers.
Aeropost is a Commercial Mail Receiving Agent (“CMRA”) for the United States Postal Service (“USPS”) and is required to comply with all associated USPS rules and regulations. Please be aware that not all correspondence (“Mail”) is duty-free. Customs duties can be levied on certain types of Mail such as, but not limited to, magazines, promotional material and books. Customer is responsible for payment of all transportation costs and levied, Duties & Taxes incurred.
Aeropost identifies Junk Mail as prepaid sponsored postage correspondence delivered by the United States Postal Services USPS, including items such as free catalogs and unsolicited promotion material. Aeropost will credit your Account for Junk Mail based on weight. Customer must return Junk Mail for proper credit.
COUPONS AND PROMOTIONS
From time to time Aeropost may offer coupons and promotions. Each coupon or promotion may have additional terms and conditions specific to that coupon or promotion. Coupons may only be used be used during the corresponding promotional period (“Promotional Period”) and applied only to products found in Aeropost.com, except for products restricted by local authorities, that require a special Customs clearance permit. Promotions are valid only in combination with the payment methods available in your country.
Customers may only take advantage of coupons or promotions through one account. Multiple use of single coupons or promotions by a Customer, either through duplication of Orders or Accounts, will be cancelled immediately. Coupons and promotions may not be applied in combination with other promotional credits or coupons; coupons are non-transferable, non-negotiable, and non-exchangeable for cash or goods or services, and will be only applied to one Account on behalf of the Customer.
Aeropost may immediately suspend any coupon/promotion, without incurring any liability, were there are fraudulent actions detected. Fraud includes, but is not limited to, alterations, substitutions, improper redemptions or any other irregularity that occur during the take place during the Promotional Period.
If, by chance or force of nature, Aeropost temporarily or permanently suspends a coupon and/or promotion, Aeropost will only be responsible for adequately communicating the circumstances, and you the Customer or any other participants will be unable to claim any damage or detriment up to that point. You the Customer accept and acknowledge that Aeropost is not responsible and cannot be held liable for cancelled promotions or cancelled Orders resulting from fraudulent or illegal activities associated and agree by acceptance of these Terms and Conditions to hold Aeropost harmless.
REFUNDS, RETURNS, REPURCHASING & CLAIMS (“AEROPROTECT”)
Aeropost has a service called AeroProtect to cover Refunds, Returns, Repurchasing & Claims of Aeropost Services. AeroProtect is applicable to all Aeropost delivery zones except Venezuela, due to foreign exchange controls. AeroProtect covers up to USD$10,000.00 per claim or item, whichever is greater.
Coverage of Aeropost.com Purchases
Covers Re-Purchases for Aeropost.com Orders
AeroProtect Coverage of Purchases Delivered via the Miami Address
DISPUTE RESOLUTION
Aeropost endeavors to provide a highly satisfactory customer experience. If you are not able to satisfactorily resolve a situation, please write us at customercare@aeropost.com.
Our headquarters are located in Miami, Florida and our jurisdiction under law is Miami-Dade County, Florida. Our address:
Aeropost Aeropost
P.O. 527348 6703 NW 7th St. #MIA 4567
Miami, FL 33152–7348 Miami, FL 33126
TERMINATION OF SERVICES
Aeropost reserves the right to refuse service, terminate account, remove or edit content, refuse acceptance of packages, or cancel orders at its sole discretion. If an account is suspected of fraudulent, unethical or illegal activity, either through stolen goods, stolen identities, credit cards, or any other illegal acts, including, but not limited to falsifying documentation, Aeropost will report the Customer and/or Account Holder to the corresponding authorities. Aeropost reserves the right to provide account information, user information, and packages to the Authorities, original Shipper, or other involved party at Aeropost’s sole discretion.
You may terminate an Aeropost Account by ceasing to use Aeropost Services at any time. Customer remains responsible for all pending charges, inclusive of abandoned packages, which must be paid immediately upon termination of service.
COPYRIGHT
All content, produced, published, included in or made available through Aeropost services, such as text, graphics, logos, icons, images, audio clips, digital download and data collection is property of Aeropost or its content vendors and is protected by the law of the United States of America and by internal copyright laws.
TRADEMARKS
Graphics, logos, headers, button icons, scripts and service names included in or available through Aeropost services are trademarks or commercial images of Aeropost in the United States of America, as well as in other countries. Aeropost trademarks and brand images may not be used in connection with any product or service other than that of Aeropost, in such a way that confusion among customers may be caused, or that Aeropost be undervalued or discredited. All other commercial brands that do not belong to Aeropost, featured in Aeropost services, are property of their respective owners, who may or may not be affiliated, connected or sponsored by Aeropost.
LICENSES AND ACCESSES
Subject to the compliance with the Terms and Conditions herein and payment of applicable rates, Aeropost or its vendors of content grant a limited, non-exclusive, non-transferable and non-sub licensable right to access and make personal, but not commercial, use of Aeropost Services. This license does not include or allow for any resale or commercial use of the Aeropost Service, its content, any collection or use of any lists of product descriptions and prices, any user derived from a service or its content, any download or copy of account information, for the benefit of another merchant; or the use of data mining, robots or similar programs used to compile information, extract data or reverse engineer any systems or processes.
All rights not expressly granted to you in these Terms and Conditions are reserved and retained by Aeropost or its licensors, vendors, editors, rights holders and other content providers. No Aeropost Service, nor any part of Aeropost Services, may be reproduced, duplicated, copied, sold, resold or exploited for any commercial purposes without expressed and written consent from Aeropost. You may not frame or use framing techniques to attach any brand, logo or any other information (including images, test, website design or form) without expressed and written consent from Aeropost. You may not use any meta tags or any other hidden text using the Aeropost name or commercial brands without expressed and written consent from Aeropost. You may not abuse Aeropost Services. You may use Aeropost Services only as permitted by law. Licenses granted by Aeropost will be revoked if you do not comply with these Terms and Conditions.
EXCLUSIONS OF WARRANTIES AND LIMITATIONS OF LIABILITY
Aeropost Services and all other information, content, material, products (including the Website and software) and other services included and/or made available to you through Aeropost Services, are offered “as is” and “as per availability” unless indicated otherwise in writing. Aeropost does not provide any representation or guarantee, expressly or implicitly, regarding the operation of Aeropost Services or the information, content materials, products (including the Website and software) or any other materials made available to you through Aeropost Services, unless indicated otherwise in writing. You expressly accept that the use of Aeropost Services is your sole risk.
To the full extent permissible by applicable law, applicable law, Aeropost disclaims all warranties, express or implied, including, but not limited to, implied warranties or merchantability and fitness for a particular purpose, Aeropost does not warrant that the Aeropost Services, information content, materials, products (including software) or other services including on or otherwise made available to you through the Aeropost Services, Aeropost’s servers or electronic communications sent from Aeropost are free of viruses or other harmful components. Aeropost will not be liable for any damages of any kind arising from the use of any amazon service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any Aeropost Services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages unless otherwise specified in writing.
Certain countries laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you and you might have additional rights.